Shipping policy

At Jacket Stores, we are committed to delivering high-quality products as efficiently as possible. We understand that our customers value timely delivery, and we make every effort to ensure you receive your order promptly.

1. Order Processing Time:

At Jacket Stores, we strive to process all orders as quickly as possible. Once your order is placed and payment is successfully received, please allow 1–3 business days for processing before the item is shipped. During peak periods, such as holidays or sales, order processing may take slightly longer. We appreciate your patience and understanding.

2. Shipping Methods and Delivery Times:

We offer standard shipping to customers across the United States.

For domestic orders within the USA, standard delivery typically takes 5–8 working days after the order has been processed.

3. Shipping Rates:

Shipping charges are calculated at checkout based on the weight of your order, delivery location, and chosen shipping method. We may occasionally offer free shipping promotions, which will be clearly indicated on our website or at checkout.

4. Tracking Your Order:

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become available after your order has been shipped.

5. Delays and Delivery Issues:

While we do our best to ensure timely deliveries, shipping delays may occasionally occur due to factors beyond our control, including but not limited to extreme weather, carrier delays, and customs inspections. We are not responsible for delays once the order has left our warehouse. If you experience a delay or issue with your delivery, we recommend contacting the carrier directly using your tracking information.

6. Incorrect Shipping Information:

It is the customer’s responsibility to provide accurate shipping information at the time of purchase. If an incorrect or incomplete address is provided, we cannot guarantee delivery. If a package is returned to us due to an invalid address, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Lost or Stolen Packages:

Jacket Stores is not responsible for lost or stolen packages confirmed to be delivered by the carrier. If your package is marked as delivered but cannot be located, we recommend checking with neighbors, household members, or contacting the shipping carrier directly. If further assistance is needed, please reach out to our support team.

8. Order Changes and Cancellations:

Once an order has been placed, we begin processing it immediately to ensure prompt delivery. As a result, we may not be able to make changes or cancel your order after it has been confirmed. If you need to make a change, please contact us as soon as possible at info@jacketstores.com, and we will do our best to assist you.

Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer support team. You can reach us at 
Email info@jacketstores.com
Phone number: +1  (332) 252-5951
432 Maplewood Ave Albany, NY 12208