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Frequently Asked Questions

Below are some common questions about shipping, returns, and exchanges

Yes, Jacket Stores proudly ships internationally! No matter where you're located, we’ll do our best to get your order to you.

Orders are typically processed and shipped within 1–3 business days after purchase. You'll receive a confirmation email with tracking information once your order has been dispatched.

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition, and with all tags attached. Please visit our Returns page for full instructions on how to start a return.

Delivery times vary based on your location:

  • Domestic (within your country): 3–7 business days
  • International: 7–21 business days depending on customs and local delivery services

You’ll receive tracking updates every step of the way!